ECOTACT

FAQ

What is the meaning of hermetic packaging?

Hermetic packaging is a type of advanced packaging that makes the contents inside not only air-tight but offers high barrier protection against external elements like oxygen, air, and other gases.

Are the bags food grade? Is there any certificate to prove that? (Are you food grade certified?)

Ecotact bags are food grade and are compliant with USFDA & EU Regulations. Yes, we have certificates from SGS for the same. Latest certifications can be shared with you on request.

What is the thickness of the film of Ecotact products?

Our products have a uniform thickness profile with a minimum variation of 2 sigma quality, excellent stretch, cling, and puncture resistance with high clarity film. Different Ecotact product ranges have different thickness- Storage bags are 82 microns thick while Ecotact Sampler bags, Troiseal, Ecotact FIBC liners, and Ecotact Sterile Vacuum bags are 150 microns in thickness.

How long do Ecotact bags last?

Ecotact bags are engineered to maintain their strength, hermetic barrier performance, and protective properties for 1.5–3 years from the date of manufacture, depending on the product type, storage conditions, and intended application. To maximize shelf life, unused bags should be stored in a cool, dry environment away from direct sunlight and excessive heat.

What is the shelf life of the food grains packed in Ecotact Bags?

Our recyclable bags have 9 layers of high barrier packaging that keeps the coffee beans and other products fresh in all atmospheric conditions without the help of pesticides or insecticides for more than a year.

What is the meaning of 9 layers of high barrier of Ecotact?

Our bags have 9 layers of high barrier food grade recyclable plastic resins that have high oxygen and moisture barriers and so keeps coffee and other food grains fresh and offers unprecedented flexibility in terms of food safety, high barrier plastic packaging & storage options. You may watch this video (here) to know more.

Are Ecotact Bags US FDA & EU Compliant?

Yes, Ecotact Bags are US FDA & EU compliant food grade packaging. The relevant SGS certification can be sent by us on request.

What is the ballooning effect in hermetic storage bags and how to deal with it?

The ballooning effect in hermetic storage bags occurs when air is trapped inside the bags along with the beans or grains during the filling and sealing process. This trapped air can create internal pressure during transit, and if not managed properly, this pressure can lead to the bag bursting. At Ecotact, we stress on the importance of removing as much air as possible before sealing the bags filled with beans or grains to ensure the safety and integrity of your valuable coffee, cocoa, or grains during transportation.

How can a Pentapak be sealed in?

The Pentapak can be sealed using either heat sealing or zip sealing.

I stored my coffee beans in the storage bags and used a cable tie to secure the bag, but moisture and air still got in.

To ensure effective sealing of the storage bags and to protect the produce from external air and moisture, it is crucial to use two cable ties provided with each bag at no additional cost. For detailed instructions on proper sealing techniques, please refer to the user manual included with your purchase.

How are Ecotact Sampler Bags different from Ecotact Storage Bags and Ecotact Sterile Vacuum Bags?

Ecotact Sampler Bags are specially designed to cater to coffee/cocoa/food grains sampling which is a wide spread activity within the food industry. The green coffee which needs to reach roasters should be ‘farm fresh’ which is ensured by Ecotact Sampler Bags. Ecotact Storage Bags are strong with high oxygen and moisture barrier properties that keep green coffee/ cocoa/ food grains fresh throughout the supply chain. They also lock in aroma and can stand high temperatures upto 90 degree celsius and upto -30 degree celsius. Ecotact Sterile Vacuum Bags are high barrier bags that help keep coffee beans/cocoa and grains fresh for a longer duration. They are scientifically sealed after extracting excess air with the help of specially designed vacuum packing machines.

What is the Oxygen Transmission Rate and Water Vapour Transmission Rate of Ecotact products?

We are happy to inform you that the OTR & WVTR of Ecotact Bags are close to zero. The Oxygen Transmission Rate (OTR) is 0.56 cc/㎡.24H while Water Vapour Transmission Rate (WVTR/MTR) is 0.76 g/㎡.24H.

What is the standard box pack dimension and weight of Ecotact products?

Please refer to our price cum packing list.

How do we preserve the aroma and moisture of green coffee for a long duration?

Ecotact's oxygen barrier properties allow the aroma to remain locked into the bags. The moisture barrier properties also do not allow atmospheric moisture to come in or grain moisture levels to get released into the atmosphere.

How long can Ecotact bags preserve the freshness of green coffee?

When green coffee is packed at the recommended moisture content and stored under appropriate warehouse conditions, Ecotact hermetic packaging helps preserve moisture, aroma, and cup quality for more than 12 months. Actual preservation periods may vary depending on coffee quality, storage environment, handling practices, and the specific Ecotact product used.

Can Ecotact products be customized? Is there a minimum order quantity (MOQ)?

Yes. Most Ecotact products can be customized, including bag dimensions, material specifications, printing, branding, and packaging configurations. There is no fixed minimum order quantity (MOQ), it depends on the product, level of customization, order specifications, and delivery destination. Our team will work with you to recommend the most suitable and cost-effective solution for your requirements.

How many times can we reuse Ecotact Bags?

At least three times if stored properly.

How do you seal the Ecotact Storage Bags?

With the help of cable ties or heat sealing.

Can we vacuum pack the Ecotact Sampler Bags?

Yes, you may vacuum pack them, but it is not mandatory to do so.

Can you heat seal the Ecotact Bags to close the mouth of a filled bag?

Yes, with the help of a heat sealing machine of right width.

Do you also have vacuum machines for Ecotact Sterile Vacuum Bags?

Yes, we offer the Ecovac 20-2 and Ecovac 50 for Ecotact Sterile Vacuum Bags. The Ecovac 20-2 is ideal for bags with capacities from 10 to 20 kilograms, while the Ecovac 50 is suitable for 250 grams to 50 kilograms. Additionally, we offer the Ecovac 3-01 Table Top Machine, which is perfect for vacuuming quantities from 200 grams to 5 kilograms, making it ideal for small-scale, precise packaging. We also provide customization to meet your specific electrical requirements.

Which machine do you recommend for vacuum packing of food grains?

Ecovac Vacuum machines or other high quality straight chamber or nozzle type vacuum machines.

How do you pack the filled Ecotact Sterile Vacuum Bags in secondary packaging?

It is advised to pack the vacuum packed bags in cardboard boxes with no sharp pins.

How many kilos of green coffee beans can you pack in Ecotact 1T FIBC Bags?

The exact quantity depends on the bulk density of the green beans. But one can safely consider packing 900 kgs of green beans in them.

Where are the Ecotact products manufactured?

We are headquartered in New Delhi and have our production facilities in Ahmedabad and New Delhi. We have offices in Kolkata and Bangalore too. We are known for our impressive infrastructural facilities and our world-class manufacturing setup includes food grade production, storage facilities, and European co-extrusion machines. These machines use the best raw material blends for optimal performance.

How are Ecotact products different from the competition?

Ecotact products are 9 layered high barrier transparent recyclable food grade plastic bags with OTR and WVTR close to zero thus preserving food grains for more than a year in terms of their aroma and moisture content. 9 layered technology gives that extra protection needed for sensitive food grains and increases the shelf life of the product packed.

Which type of secondary packaging can we use for Ecotact Storage Bags?

Preferred secondary packaging for Ecotact Storage Bags are jute and Polypropylene bags. Kraft paper bags can also be used. Secondary packaging helps in handling and stacking of bags.

Do you have reusable cable ties for sealing of the Ecotact Bags

Yes, we do. We supply them on request.

Do you have metal detectable cable ties for sealing of the Ecotact Bags?

Yes, we do. This helps especially in the roasting machines where such cable ties can easily be segregated and removed. We supply them on request.

What is the optimum moisture percentage for dried cocoa/ green coffee beans while packing them in Ecotact Bags?

7 to 8 percentage for cocoa and 10 to 12 percentage for green coffee beans.

What is the optimum humidity and temperature at which the food grains should be packed in Ecotact Bags?

15 to 30 degrees Celsius and Relative Humidity between 40 to 70%. With such conditions the chances of condensation in the coffee gets minimised even in the toughest of atmospheric conditions after having the food grains packed.

What is the shelf life of an Ecotact Troiseal bag?

The shelf life of an Ecotact Troiseal bag is 18 months from its manufacturing date.

Can we take a forklift inside the Ecotact Shipshield?

Yes, a forklift can be utilized within the Ecotact Shipshield liner for loading and unloading goods.

Can we vacuum seal or fill nitrogen in Shipshield ?

Yes, the Shipshield is equipped with valves for both vacuum sealing and nitrogen filling.

How much time does it take to vacuum an Ecotact Shipshield filled with goods?

The time required varies depending on the vacuum machine used but typically ranges between 30 and 45 minutes. Additionally, the Shipshield is equipped with valves that can be used for nitrogen flushing, if required.

How do we seal the super green bags?

The inner hermetic layer of the super green bags should be sealed using either heat-sealing or cable ties. The secondary outer layer should be sealed by stitching, similar to traditional burlap or kraft paper bags. View our user manual for more information - Supergreen 40.

What kind of coating does Biome Trays have?

Our Biome trays are coated with Cartase HFU liquid Film and are 100% compostable, meeting US-FDA and BFR standards. This coating offers excellent water barrier properties, enhancing your coffee tasting and cupping experiences to be more special and sustainable.

What is Trace IQ™?

Trace IQ™ is Ecotact's real-time monitoring device that tracks the location, temperature, and humidity of a shipment from origin to destination. It provides complete visibility into how cargo is handled throughout its journey, ensuring the condition of the product is known at every stage, not merely its location.

Who is Trace IQ™ designed for?

Trace IQ™ is designed for exporters, importers, roasters, and logistics partners operating across agricultural and food supply chains, including green coffee, cocoa, nuts, produce, and other temperature-sensitive commodities.

What can Trace IQ™ be used for?

Trace IQ™ supports a wide range of applications, including green coffee, cocoa, nuts, and other agricultural commodity transport; produce and perishables transport; pharmaceutical and other temperature-sensitive cargo; general transportation and logistics monitoring; and warehouse monitoring, for both small and large facilities.

Can the device be used for transit of cocoa, coffee, and other agricultural commodities from farm to warehouse or port of origin?

Yes. Trace IQ™ is well suited to this stage of the supply chain and can be placed inside a container or truck for the duration of the journey. It monitors humidity and temperature as indicators of moisture and storage conditions, tracks approximate location throughout transit, and its light sensor can help flag unexpected access to the cargo, supporting checks against pilferage or tampering.

What are the key benefits of using Trace IQ™?

Trace IQ™ provides real-time shipment monitoring, ensuring continuous visibility into cargo location and condition; environmental monitoring of temperature, humidity, and light; a cloud-based dashboard accessible at any time, from any location; data that can be shared directly with buyers, partners, and auditors; automated shipment reports documenting the product's journey and condition; and early identification of risk points, enabling issues to be addressed before they result in losses.

How do I sign up to access the dashboard?

An account can be created directly on www.ecotact.online using an email address and password. Once registered, the user gains immediate access to shipment data through the dashboard.

Can I get constant updates on my app, or on my mobile phone?

There is no dedicated mobile application. Trace IQ™ updates are delivered through the web-based cloud platform at www.ecotact.online, which can be accessed from any browser on a mobile phone or computer, allowing shipment status to be checked at any time.

Do I need a SIM? Do I need a separate mobile or SIM plan, and is it expensive?

No separate SIM or mobile plan is required. Each Trace IQ™ device comes with its own built-in SIM, already active for the shipment tracking period, and connectivity is included as part of the device cost. There is no additional plan for the client to arrange or pay for separately.

How do I use the device?

Operating Trace IQ™ involves a few simple steps: press the button to activate the device; place it inside a poly mailer and secure it near the container door, close to the loaded commodity; the device will automatically record and transmit temperature, humidity, and light data throughout transit; and the cloud platform can be accessed at any time to review shipment data.

How do I turn the device on?

Press and hold the button for approximately three seconds. The green OK light will remain lit continuously for five seconds, confirming that the device has powered on and begun transmitting data.

Once the device is on, can I switch it off? Can it be restarted?

No. Once activated, the device cannot be switched off, deactivated, or restarted. It will continue operating until its battery life is exhausted or the shipment's tracking period concludes. For this reason, it is recommended that the device be activated only when monitoring is ready to begin for a specific shipment.

Can I recharge the device?

Trace IQ™ operates on a built-in battery that is not designed to be recharged. For shipment tracking, this battery powers the device for its complete working life in a single continuous cycle, of up to ninety days. For warehouse monitoring, customised solutions are available upon request to support longer-duration deployments. Please contact the Ecotact team to discuss requirements for your facility.

How do I know the device is working normally?

Once active, the green OK light flashes every ten seconds. A short press of the button at any time will also trigger a single green flash, confirming normal operation.

What does it mean if the red light comes on?

A flashing red light indicates that a recorded temperature or humidity reading has exceeded the configured safe range. A short press of the button will confirm this with a single red flash.

Where should the device be placed during transit?

For container shipments, the device should be placed inside a poly mailer and secured near the container door, at a height of approximately six feet or slightly above. This positioning is important, as a shipping container can obstruct signal transmission; signal can typically pass only through the rubber gaskets surrounding the doors, so placing the device near the door, at this height, improves transmission reliability. For individual pallet covers, which is a distinct scenario from a full container shipment, the device should be placed inside the pallet cover itself, close to the loaded commodity, so that it accurately reflects the conditions of that specific pallet.

Can Trace IQ™ be used for warehouse monitoring?

Yes, Trace IQ™ is well suited to both small and large warehouse environments. As coverage depends on factors such as warehouse size, airflow, and product placement, it is recommended to first map temperature variation across the warehouse using low-cost sensors over a period of approximately one week, and then position Trace IQ™ devices at the critical points identified. The Ecotact team is available to guide this process.

Is the device single-use, or can it be reused across multiple shipments?

Trace IQ™ devices are single-use for shipment tracking, with the SIM deactivated once the shipment's tracking period concludes, typically around three months. Extended battery life, rechargeable configurations, and longer SIM activation periods are available as customised solutions; please contact the Ecotact team to discuss these options for warehouse or other longer-duration applications.

What happens if the device is switched on by accident?

Once activated, a device cannot be turned off or reset, and is not suitable for reuse on another shipment. Should this occur, please contact the Ecotact team, who will assist with a replacement.

What happens if the device loses signal during a shipment?

The device continues to record data locally even if it temporarily loses signal, for example while passing through an area with limited network coverage. Once connectivity is restored, the device transmits all readings collected in the interim, ensuring no data is lost, although there may be a delay before the information appears on the dashboard.

What happens if there is no mobile network during transit, for example in the middle of the ocean?

During sea transit, there may be extended periods with no cellular network available, such as while the vessel is at open sea. The device continues to record temperature, humidity, and light data locally throughout this period, and transmits the complete set of readings once the shipment comes back within network range, typically on approaching port. No data is lost during the gap, though it will not appear on the dashboard until connectivity resumes.

What happens if I do not receive any updates for several days? What should I interpret this as?

A gap in updates does not necessarily indicate that the device has failed; it typically means the signal is not reaching the network at that time. Common causes include the shipping container obstructing transmission, as signal can only pass through the door gaskets, or the shipment passing through an area with limited network coverage. Data collected during this period is not lost, as the device continues logging locally and transmits all information once connectivity is restored. If updates remain absent for an extended period, please contact the Ecotact support team, who will assist in verifying the device's status.

What type of technology is it? Is it an IoT device?

Yes, Trace IQ™ is an IoT (Internet of Things) device. It uses 4G/2G cellular connectivity to transmit temperature, humidity, and light data at set intervals to a cloud-based dashboard, and LBS (cell-tower-based) technology for location tracking.

Can it detect light?

Yes. Trace IQ™ includes a built-in light sensor that detects changes between bright and dark conditions, such as when a container door is opened, helping to flag any unexpected access to the shipment during transit.

What temperature and humidity range can the device measure?

Trace IQ™ measures temperatures from –20°C to +60°C, accurate to within ±0.3°C, and humidity levels of up to 90% RH (non-condensing), accurate to within ±3% RH.

How accurate are the sensors, and are they calibrated?

The temperature and humidity sensor is manufactured by a leading global sensor manufacturer and is factory-calibrated prior to shipment.

Does the device offer GPS or live location tracking?

Trace IQ™ provides location data through LBS (cell-tower-based) positioning rather than GPS. While GPS typically offers accuracy within a few metres, LBS-based tracking is approximate, ranging from tens to several hundred metres, with greater precision generally achieved in dense urban areas. A GPS-enabled configuration would require a different device build, resulting in higher power consumption and a shorter operating life.

What is the battery life, and how long does the device transmit data?

The device is designed to operate for approximately three months from the point of activation, covering the typical duration of an international shipment.

What are the device's key specifications at a glance?

Transmission: 4G / 2G · Uploading interval: every 30 minutes · Memory: up to 20,000 readings · Battery: built-in 3.7V / 3000mAh lithium · Working time: up to 90 days · Dimensions: 90mm × 64mm × 27mm.

Does each device have a unique identification number?

Yes. Every Trace IQ™ device is assigned a unique identification number, enabling precise tracking and identification throughout its operational lifecycle.

Does the device work in all countries, or are there network limitations abroad?

Trace IQ™ connects to available local cellular networks as a shipment moves between regions, allowing it to continue transmitting data across international borders.

Is the device certified (CE, FCC, RoHS, or similar)?

Ecotact is committed to ensuring Trace IQ™ meets relevant international compliance standards for electronic devices used in cross-border trade.

What does a Trace IQ™ report look like?

Automated reports summarise the complete journey of a shipment, including temperature and humidity trends over time, any alarm events, and location history, in a format that can be shared directly with buyers, partners, or auditors.

Who owns the shipment data, and can I export it?

The data is secure and private, and belongs entirely to the client. Reports can be exported from the dashboard at any time, for internal records or for sharing with partners and auditors.

How safe is my data on the cloud?

Shipment data is stored securely on Ecotact's cloud platform, protected through encrypted data transmission and controlled access, ensuring it remains safe and protected at all times.

Will you use my data for analysis, or share it with others?

Shipment data is used solely to support monitoring and reporting for the relevant shipment. Ecotact does not use client data for independent analysis, nor does it share this data with third parties without explicit consent.

Are customised configurations available?

Yes. Settings such as transmission intervals, alarm thresholds, and multi-use configurations can be customized to suit specific shipment or facility requirements. The Ecotact team is available to discuss individual requirements.

Is customs clearance documentation available for the device?

Documentation to support customs clearance is currently in progress and will be shared with clients once finalised.

Does Ecotact hold intellectual property rights (IPR) for the device?

Yes. Ecotact holds the intellectual property rights for the Trace IQ™ device.

Is there a warranty on the device?

Ecotact stands behind the quality of every Trace IQ™ device supplied to clients.

What happens if the device itself is lost or damaged during transit?

Should a device be lost or damaged during a shipment, please contact the Ecotact team, who will guide the client through the appropriate next steps.

Who should I contact to understand how the device functions?

For any questions regarding how Trace IQ™ works, whether during evaluation, setup, or while monitoring an active shipment, the Ecotact support team can be contacted directly — WhatsApp: +91 84488 48948, Email: info@ecotact.com, Website: www.ecotact.com, Trace IQ™ monitoring platform: www.ecotact.online. The Ecotact team is available to assist with device setup, explain how the device functions, troubleshoot issues, or discuss a custom configuration for a shipment or warehouse.

Why are latitude and longitude coordinates sometimes missing from my tracking data?

Location coordinates may be temporarily unavailable when a TraceIQ device is outside cellular network coverage, as the device is unable to transmit its position during this time. Data monitoring, remains fully active with respect to temperature, humidity and light exposure continue to be recorded without interruption. Upon reconnection to the network, all accumulated data is automatically synchronized to the platform. Location tracking resumes from the point of reconnection; please note that positional data cannot be retroactively recovered for periods when the device was offline.

Could you share a price list of Ecotact products?

Kindly email us at info@ecotact.com for a full price cum product list of all our products.

How can I get the local pricing of your products in my country?

You can directly contact our distributors in your country for this or email us at info@ecotact.com or contact us through WhatsApp connect on our website. Our Contact Us page on the website also has all the relevant contacts region wise.

Where can we get the catalogue for Ecotact products?

You can download our catalogue here - https://api.whatsapp.com/send?phone=918448848948

Do shipping charges include custom duty & local taxes?

No, our shipping charges do not include destination charges such as customs duty, storage fees, or local taxes (VAT/GST). These charges must be paid directly by the consignee/buyer to the courier partner.

Are you able to ship to my country?

Yes, we can ship to your country directly or through our nearest distributor. Please check availability in your country here or email us at info@ecotact.com, https://www.ecotact.com/globe

Do you have a distributor in my country? If so, how can I contact them?

We maintain a strong distribution network with distributors in more than 50 countries. Please verify availability in your country https://www.ecotact.com/globe

Do you have local stocks of your products in my country?

We have stocks in all the countries where we have distributors. Please check out here https://www.ecotact.com/contact

What is the order processing time?

Standard stocked products are typically processed and dispatched within 24 business hours, subject to stock availability. Processing times for custom-made products or large volume orders may vary depending on production schedules and order complexity.

How long does International shipping take?

Delivery timelines vary by destination and shipping method. Standard international shipments are generally delivered within 5–7 business days after dispatch. Customized products and high-volume orders typically require 1–2 weeks for production and dispatch following order confirmation. Estimated delivery schedules are shared at the time of order confirmation.

Do you only use Blue Dart Air/Surface as a carrier partner in India?

In addition to Blue Dart Air, we also partner with India Post and VRL for orders exceeding 20 kg.

Can we buy directly from the head office and not from the distributor?

It is possible for high volume quantities to get the shipments directly done from the Head office in India.

Can we choose our forwarder for the shipment?

Yes. That is possible.

Can you ship to us through our DHL/FedEx account?

Yes, we can. Kindly share your DHL/FedEx Import account numbers and authorisation letter for the purpose on info@ecotact.com

I want to place a bulk order of 100 kgs or more, but DHL is expensive. Do you have other shipping options?

Yes, for bulk orders over 100 kg, we offer air shipping options. For orders exceeding 500 kg, sea freight options are available. You can request a quote for these shipping methods after providing your delivery details.

How can I track the shipment once I place an order?

The specific tracking numbers of the shipment shall be shared via email. The buyer shall also get automatic updates about the shipment from time to time.

How can I cancel an order?

The order for standard products can be cancelled upto one week before the shipment. For custom orders, the order cannot be cancelled once the production has begun.

What is the policy of the company for defects and damages?

For manufacturing defects, the company shall replace the product for free. For any other damages, insurance claims shall have to be initiated and we shall assist in the same to the buyer. Please email any such instances to us at info@ecotact.com

Do you offer marine insurance on the shipment? How does that work?

Yes, we do offer this facility. For most of the destinations, our marine insurance policy is on warehouse to warehouse basis.

In case I received a damaged shipment, how can I claim insurance?

In such cases, the buyer should immediately contact us at info@ecotact.com or directly to the relevant email id of the insurance company as mentioned on the insurance policy document with a copy to us and we shall assist them at the earliest to claim from the insurance company.

How can I get my refund back?

Refunds are processed to the original method of payment, whether it was made via credit card, PayPal, or bank transfer.

I recieved a short/excess in my ordered product quantity. What do I do?

All our bags are machine counted, there can be a variation of 1-2%. In case of excess, goods are to be kept by you for your usage. In case of shortage, kindly inform us at info@ecotact.com

Are Ecotact bags recyclable and reusable?

Yes. Most Ecotact bags are designed for multiple uses and are recyclable, subject to the product construction and the recycling infrastructure available in your region. Reusing packaging wherever practical extends product life and contributes to a more sustainable packaging system.

What is the recycling code for Ecotact plastic packaging?

The recycling identification code depends on the material composition of the product and generally ranges from Resin Code 4 to Code 7. Product-specific recycling information is available upon request.

Are the Bags Eco-friendly?

Since sustainability is important to our vision we are always guided and driven to protect the future of our planet Eco-friendly technology and processes are key in achieving this. To this end, Ecotact has joined hands with different agencies in different parts of the world to manage waste effectively. Read more https://www.ecotact.com/recycling

Are Ecotact Bags Biodegradable?

No, Ecotact bags are not biodegradable. Instead, they are 100% recyclable and reusable. Our bags are designed for long-term durability, effectively preserving beans and grains for over 365+ days, ensuring they do not degrade or lose their essential qualities.

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